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I was trying to fly from Honolulu to Maui to see family friends who were visiting after Christmas. The night before my flight I got food poisoning and needed to cancel my flight which you can only do by calling the 2 numbers provided. I started calling when the centers...
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1.2
#979783
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Mokulele Airlines just doesn't seem to care about their customers. This includes everyone from the agents at the terminal, to their ticket agents and customer service on the Big Island. The image they project is, 'we don't care because we don't have to. Here we are,...
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1.0
#964320
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Normally I'm an easy going kind of guy that doesn't get to upset when things go wrong, but it's hard not to get upset when you fall victim to an obvious scam. Read the reviews like I should have before I made my travel plans. I haven't found a single...
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Anonymous
Yin

I just had a really horrible experience with this company this Christmas. My first trial was accepted, even they gave me a really small aircraft (9 seats only!!!). It is unsaf...

Anonymous
S***ey G

I had a similar frustrating experience just last week. It cost my husband and me lost wages and additional expenses. Thank you for the suggestion from BigMike...I did file a...

Bluffton, Indiana
#228176
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My husband is handicapped and we are in our 60s. We had a wheelchair waiting at Honolulu from Kauai to take us to check in. We waited 45 minutes for someone to come. A agent from Mokulele insisted on taking us out of the airport and running on the outside to...
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Anonymous
skyguy

Well said ds22, :p

Anonymous
ds22

\"We\'re seniors! You better let us go first and not require us to follow any of your regulations. We\'re special and certainly more important than the younger folks because...

#227685
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On Feb 11 2011 four of us were to fly from HNL to Kona. When we arrived at 10 am for a 11:30 am flight we were informed it had been canceled due to mechanical problems. Even though they had corresponed with us on email for reservations they claimed they did not have...
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Anonymous
rkfowers

Rest assured. The FAA did get a full report. Still waiting on a reply.

BigMike2011
BigMike2011

Instead of posting your rant and raves here, write all your complaints to the FAA....Im sure if they are enough letters submitted a investigation will begin. just take into co...

#227268
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We are stranded on Maui for three days because of Go! Mokulele Airlines. They have provided us NO assistance during our ordeal. This is the worst travel experience I have had during my 67 years. On Saturday, Feb 26, 2011 we were scheduled to fly from Maui to Honolulu...
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BigMike2011
BigMike2011

Instead of posting your rant and raves here, write all your complaints to the FAA....Im sure if they are enough letters submitted a investigation will begin. just take into co...

Anonymous
Elizabeth

SHAME ON YOU GO AIRLINES FOR YOUR IMMATURE AND PATHETIC SERVICE TO THE PUBLIC! SHAME ON YOU FOR PUTTING A LOT OF PASSENGERS IN HARMS WAY FOR ALL YOUR DELAYS!YOU HAVE DONE SO M...

#224293
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They cancelled my flight from Kauai to Honolulu in December 2009. I have still not received my refund. Furthermore, their customer service department has put it on me to call them back every time I want to know the status. Their account department claims that a...
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Anonymous
Never Flying Go! Mokulele Ever

Poor poor Customer service i was 45 min early should have made my flight but the check in attendant had to restart the computer. He walked away and decided to come back just ...

Anonymous
Yin

I actually don\'t want to give this company any star cuz I had a really horrible experience with this company. My first trial was accepted, even they gave me a really small ai...

#177813
Reply to reviews

Contact Mokulele Airlines

Mailing Address:
Mokulele Airlines
73-350 U'u Street
Kailua-Kona, HI 96740
Phone:
(808) 270-8767
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